Wipro Off Campus Recruitment 2023 Hiring Freshers for Associate. Wipro inviting all the freshers across India for the Associate job application. Check the Job description and hiring process of Wipro company.
| Company | Wipro |
| Role | Associate |
| Education | Any Degree |
| Experience | Freshers |
| Location | Hyderabad |
| Batch | Any |
| Last Date | ASAP |
Wipro Off Campus Recruitment 2023
Job Description
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
Eligibility
- Any Graduation degree
- Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies the competency in all situations and is serves as a guide to others as well.
Wipro Off Campus Recruitment 2023 More Details