Wipro and Deloitte Hiring Various Roles with Work From Home across India. Top Gaint IT companies started Hiring Freshers across India. Below are the Wipro and Deloitte Job description, Eligibility and details of each roles.
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Wipro and Deloitte Hiring Various Roles
Wipro Recruitment
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem o rissue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
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Deloitte Recruitment
- Helping groom and maintain the product backlog through continuous process
- Engaging with business stakeholders regularly to understand/ gather prioritized requirements, convert them into business requirements and work in a continuous process of refinement through feedback from all stakeholders.
- Develop test scripts and create use-case scenarios for product upgrades
- Perform business validation and regression testing during Sprints
- Assist product owners in managing User Acceptance Testing
- Experience with Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, etc.
- Experience with Product Support and Testing methodologies.
- Experience working with US clients is a must. Since the position requires significant coordination with US colleagues, the ability to network with US counterparts is important
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